Refund Policy
Last Updated: 6 October 2026
This Refund & Cancellation Policy applies to services purchased from 7Skyee Consultancy Pvt. Ltd. ("7Skyee", "we", "us", or "our") through 7skyee.net, including Resume Writing, Career Counselling, Interview Coaching, Personal Recruiter and other paid career services.
By purchasing a service, you acknowledge and agree to this Refund & Cancellation Policy, together with our Terms & Conditions and Privacy Policy.
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.
1. Our Approach to Refunds
7Skyee provides personalised professional services. Once a service has commenced, professional time, expertise and resources may have been allocated specifically to your requirements.
Therefore, refund eligibility depends on:
The service purchased
Whether the service has commenced
The amount of work already undertaken
Whether personalised deliverables have been prepared
Whether a counselling or coaching session has started
Whether recruitment or job-search activity has commenced
The specific terms presented at the time of purchase
General principle
You may request cancellation before the purchased service has commenced. Once the service has commenced, the service is generally non-refundable, subject to applicable law.
2. Cancellation Before Service Commencement
If you request cancellation before any substantial work or service delivery has commenced, you may be eligible for a refund.
Refund eligibility will be assessed based on the actual status of your service when we receive your cancellation request.
Where applicable, payment-processing charges or other charges that are lawfully non-refundable and were clearly disclosed at the time of purchase may be deducted.
Once personalised work or service delivery has commenced, the relevant service-specific provisions below will apply.
3. Resume Writing Services
Before work begins
If you request cancellation before any work on your resume or related professional documents has commenced, you may be eligible for a refund, subject to the applicable service terms.
Once the service has commenced
Once work on your resume or related professional documents has commenced, no refund will be provided, subject to applicable law.
Examples of work that constitute commencement of the service include:
Resume assessment
Resume strategy
Content development
Resume drafting
ATS optimisation
Formatting
Revisions
Cover letter preparation
LinkedIn profile work, where included in the purchased package
Once any of the above work has commenced, the service will be treated as commenced and will be non-refundable, regardless of the stage of completion.
You remain responsible for reviewing the final documents and confirming that the information provided is accurate before using them for applications.
4. Career Counselling
Career Counselling is a scheduled professional service.
Before the session begins
If you request cancellation before your scheduled counselling session has started, you may be eligible for a refund, subject to the applicable service terms and any reasonable cancellation requirements communicated at the time of booking.
Once the counselling session has started
Once a Career Counselling session has started, no refund will be provided, subject to applicable law.
This applies even if you choose to end the session before its scheduled completion.
A counselling session is considered to have commenced once the scheduled professional consultation begins.
Missed sessions
If you do not attend a scheduled session without providing reasonable prior notice, the session may be treated as used.
Where circumstances reasonably prevent attendance, please contact us as soon as possible.
7Skyee may, at its discretion, provide an opportunity to reschedule.
5. Interview Coaching
Before coaching begins
If you request cancellation before your Interview Coaching session or personalised preparation has commenced, you may be eligible for a refund, subject to the applicable service terms.
Once coaching has commenced
Once an Interview Coaching session, mock interview, personalised preparation or other coaching activity has commenced, no refund will be provided, subject to applicable law.
This includes situations where the client chooses to end a session before its scheduled completion.
Examples of activities that may constitute commencement include:
Interview assessment
Interview preparation
Mock interview
Personalised question preparation
Feedback and coaching
Role-specific interview preparation
Communication or presentation coaching
Missed sessions
A missed coaching session without reasonable prior notice may be treated as a completed session.
Where reasonably possible, 7Skyee may allow rescheduling at its discretion.
6. Personal Recruiter Services
Personal Recruiter is an ongoing personalised service that may involve candidate assessment, job-search strategy, profile positioning, opportunity research, employer outreach, candidate representation and recruitment coordination.
Before activation
If cancellation is requested before the Personal Recruiter service has been activated and before any personalised work has commenced, you may be eligible for a refund, subject to the applicable package terms.
Once the service has commenced
Once the Personal Recruiter service has been activated or personalised work has commenced, no refund will be provided, subject to applicable law.
Activities that may constitute commencement include:
Candidate profile assessment
Job-search strategy
Candidate positioning
Opportunity research
Job matching
Employer or recruiter outreach
Candidate representation
Recruitment coordination
Interview support
Other personalised recruitment activity
Important
Payment for a Personal Recruiter package does not guarantee:
Employment
A specific job
A specific employer
A specific salary
A specific number of interviews
Selection by an employer
Employment within a particular timeframe
Failure to receive an interview or job offer does not, by itself, create a right to a refund where the purchased Personal Recruiter service has commenced and is being delivered in accordance with the applicable package.
7. No Refund Based Solely on Employment Outcome
7Skyee provides career and recruitment services, but employment decisions ultimately depend on employers, market conditions, candidate qualifications and other factors outside our control.
Therefore, the following circumstances alone do not automatically create a right to a refund:
You did not receive an interview.
An employer rejected your application.
You did not receive a job offer.
The salary offered was lower than expected.
You decided not to accept an offer.
You changed your career plans after purchasing the service.
You did not obtain employment within the expected timeframe.
You did not receive the expected number of employer responses.
Where 7Skyee has materially failed to deliver a service that was expressly included in your purchased package, we will review the matter separately.
8. Service Delays Caused by the Client
A delay caused by the client will not ordinarily create a right to a refund.
Examples include failure to:
Provide required information
Provide an existing resume
Provide accurate career information
Respond to reasonable requests
Provide feedback required for revisions
Attend scheduled sessions
Remain available for agreed consultations
We will make reasonable efforts to contact you where additional information or action is required to continue your service.
9. Duplicate or Incorrect Payments
If you accidentally make:
A duplicate payment
An incorrect payment
A payment for the wrong service
please contact us promptly with your transaction details.
After verifying the transaction, we will review the circumstances and, where appropriate, process a refund or apply the payment toward the intended service.
10. Payment Failure or Failed Transaction
If your payment appears unsuccessful but your bank or payment provider shows that money has been deducted, please contact us with the relevant transaction details.
If the payment has not been received by 7Skyee, the amount may be subject to the payment provider's settlement, reversal or refund process.
The time required for such reversals may depend on your bank, card issuer or payment provider.
11. Refund Request Process
To request a refund or cancellation, contact:
Email: applicant@7skyee.net
Please provide:
Full name
Registered email address
Mobile number
Service or package purchased
Date of purchase
Transaction/payment reference
Reason for cancellation or refund request
We may request additional information to verify the transaction and determine whether the service has commenced.
12. Refund Review
Where a refund request is made, 7Skyee may review:
The service purchased
The applicable package terms
Whether the service has commenced
Work already completed
Sessions already delivered
Personalised work already undertaken
Resources already committed
The reason for cancellation
Any applicable statutory or consumer rights
We will communicate the outcome of the refund request after completing our review.
13. Refund Processing
Where a refund is approved, it will generally be processed using the original payment method where technically and legally possible.
The time taken for the refunded amount to appear in your account may depend on:
Payment gateway
Bank
Card issuer
Payment method
Banking holidays
Financial-system processing times
7Skyee does not control the processing timelines of a customer's bank or payment provider.
14. Promotional and Discounted Packages
Services purchased through promotional offers, discounts or special pricing may have additional cancellation or refund conditions.
Any specific refund conditions displayed at the time of purchase will apply to that transaction, subject to applicable law.
15. Non-Transferability
Personalised services are generally intended for the individual who purchased the service.
A service or package may not be transferred to another person without prior written approval from 7Skyee.
16. Changes to a Purchased Service
If you wish to change from one service or package to another, please contact us before the original service commences.
Where practical, 7Skyee may allow the amount already paid to be adjusted toward another service, subject to:
Price differences
Service availability
Work already undertaken
Package terms
Any such change is subject to approval and is not guaranteed.
17. Service Issues and Complaints
If you believe that a service has not been delivered substantially in accordance with its published description or purchased package, please contact us promptly.
We encourage customers to raise service concerns so that we have a reasonable opportunity to review and address them.
Depending on the circumstances, we may consider:
Correcting an issue
Providing clarification
Completing an outstanding service component
Rescheduling
Partial refund
Full refund where appropriate
Any remedy will depend on the circumstances and applicable law.
18. Statutory and Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict or waive any statutory right or remedy available to a customer under applicable Indian law.
Where applicable law provides a customer with a right to cancellation, refund, replacement, compensation or another remedy, that right will continue to apply.
If any provision of this policy is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.
19. Changes to This Refund Policy
7Skyee may update this Refund & Cancellation Policy from time to time to reflect:
Changes in our services
Changes in package structures
Changes in payment processes
Changes in applicable law
Changes in our business practices
The latest version will be published on this page.
The "Last Updated" date indicates when the policy was most recently revised.
20. Contact Us
For refund, cancellation or service-related queries:
7Skyee Consultancy Pvt. Ltd.
Email: info@7skyee.net
Website: 7skyee.net